Case Study

Video TPV Services That Scale Solar Financing with Confidence

1-page Case Study | Real-world results | Learn how a leading solar financing provider completed 2,500 video TPVs per month while reducing fraud and disputes

What You’ll Learn

Operating in the solar financing space, our client recognizes that trust is critical; every customer agreement must be verified accurately to prevent fraud and protect both the business and the homeowner. To scale their verification process without overextending internal resources, the client partnered with AnswerNet to provide a seamless, video-based Third Party Verification (TPV) solution.

How we delivered a secure, video-based verification process that visually confirms customer identity and agreement terms, giving both the client and their customers added confidence and clarity.
Why real-time scheduling and call handling are essential for managing high call volumes while ensuring every verification is completed promptly and professionally.
How full call recording and documentation reduce disputes and risk, providing complete visual evidence of every customer agreement for compliance purposes.
How a custom, contract-specific script builds trust and accuracy, ensuring critical terms are confirmed consistently across every customer interaction.

By delivering secure, fully documented video verifications, AnswerNet helps the client reduce fraud risk and give customers confidence in every agreement.

The result: consistent verification excellence, reduced disputes, and an average of 2,500 video TPVs completed per month.

Our Client

Industry: Energy
Timeframe: 2024-present
Client: TPV Services, A leading provider of solar financing solutions.

“Our partnership with AnswerNet ensures that even outside normal business hours, our customers are supported with the same sense of urgency and professionalism they expect from Vortex.”

— Stacey Muto,
Director of Marketing Communications & Branding

The Client

Our client is a fast-growing company in the clean energy sector that offers flexible financing plans for homeowners investing in solar panel installations. Their customers can choose from a variety of products, including solar batteries and bundled energy solutions with tailored payment options. To ensure transparency and reduce fraud, the company sought a video-based Third Party Verification (TPV) partner that could scale with demand.

The Challenges

Before partnering with AnswerNet, the company’s internal support team managed all customer verifications manually. However, growing call volume and the need for enhanced fraud prevention and documentation pushed them to look for a more robust and professional solution. They required a partner who could:

Accept video verification requests directly from their web platform
Facilitate real-time scheduling and call handling
Ensure every call was recorded and documented
Follow a custom script confirming critical terms with customers

The Solution

AnswerNet developed a unique video TPV workflow, integrating seamlessly with the client's webform submission process. Each customer request is routed into AnswerNet’s agent queue, where trained agents initiate secure, recorded video calls. During each session:

Agents follow a customized script tailored to the client's contract terms
Customer identity and agreement are visually confirmed
Sessions are recorded in full for compliance and documentation

This solution offers an additional layer of verification that audio-only or IVR solutions cannot match, giving both the client and their customers confidence and clarity.

The Result

Since going live, AnswerNet has completed an average of 2,500 video TPVs per month. This service not only improves customer experience but also reduces disputes and risk by providing full visual documentation of each agreement. The client has gained peace of mind knowing every customer interaction is secure, recorded and professionally handled.

Completed per month

0 video TPVs

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