Locations
Burlington Answering Services
AnswerNet operates 31 contact centers, providing a vast range of call center services. AnswerNet serves all locations throughout the United States and Canada. There’s no need to be located near a call center location to use our services.
- Burlington, MA 01803
- 800-959-3682
- 866-638-6435
Call Center and Answering Service in Burlington, California
While it specializes in Telephone Answering Services (TAS) for clients throughout New England, it also supports major accounts across the United States. As part of a network of 28 AnswerNet locations across North America, Burlington contributes to a full suite of Inbound, Outbound, Automated, and Business Process Outsourcing (BPO) solutions, offering the capabilities of a nationwide provider with the focus and flexibility of a local team.
The Burlington team is skilled in a wide range of TAS functions, including customer care, appointment scheduling, order processing, paging, voicemail, and other automated services. One standout feature offered at this site is AnswerNet’s Follow Me service, which routes incoming calls through a list of numbers until the caller successfully reaches the intended contact—ensuring seamless and responsive communication for clients.
In addition to inbound services, Burlington is also a strong performer in outbound functions such as Lead Generation and Survey Services. Backed by a team with more than 25 years of combined experience in corporate and call center operations, the site consistently drives strong results. Its dynamic and professional staff enables businesses to extend their reach, improve customer engagement, and maintain high service standards across every interaction.
Inbound Services
Telephone Answering Service
24/7 professional call handling with customizable scripts tailored to your brand. Deliver exceptional customer service and enhance your business image. Learn more
Virtual Receptionist
More than just call answering! Our virtual receptionists manage tasks like appointment booking, order taking, and call transfers, acting as an extension of your team. Learn more
Customer Service Support
Customer support services manage inquiries, complaints, and feedback, offering proactive, personalized solutions that boost customer retention and loyalty. Learn more
Corporate Hotlines (SOX, Whistleblower)
Whistleblower Hotline Services provide anonymous, SOX-compliant reporting to protect your business and employees. Learn more
HelpDesk Support
Enhance user experience with AnswerNet’s 24/7 IT support, featuring L1 and L2 technicians. Our help desk provides swift, reliable solutions for internal and external users. Learn more
Appointment Scheduling
Our Appointment Scheduling Service manages your calendar, booking, confirming, rescheduling, and canceling appointments for your customers. Learn more
Order Processing
Boost sales by making it easy for customers to place orders anytime, anywhere. We’ll handle phone and online orders, payment processing, and inventory management. Learn more
Product Recall
Ensure clear communication during product recalls, helping you maintain customer trust. We handle dealer outreach, product disposal guidance, and multilingual hotlines. Learn more
Emergency Response Services
Ensure business continuity during weather emergencies, data breaches, and crises. Stay connected with live agents, secure data backup, and seamless call routing. Learn more
Dispatching Services
Our 24/7 multilingual dispatch service swiftly escalates critical info to the right personnel, ensuring prompt, appropriate action in any emergency, anytime. Learn more
Live Chat
Turn casual site visitors into leads by quickly addressing their concerns. Our agents identify cross-sell and up-sell opportunities, boosting customer value with every interaction. Learn more
Contact Tracing
Our 24/7 Contact Tracing Service quickly identifies and informs contacts, converting potential health risks into actionable leads for containment. Learn more
Outbound Services
Appointment Setting
Our expert team boosts your sales by generating qualified leads, vetting them, and scheduling meetings to help you close more deals. Learn more
Lead Generation & Qualification
We help you reach your target audience with market research, data management, and seamless platform integration to drive new business. Learn more
Licensed Insurance Sales
Our licensed agents deliver tailored telesales campaigns, expertly managing complex insurance programs to increase your sales. Learn more
Market Research & Data Collection
We provide actionable market insights through accurate data analytics, surveys, and targeted campaigns to help you make informed decisions. Learn more
Telemarketing
Our personalized telemarketing services improve your sales, generate new leads, and enhance customer satisfaction and retention. Learn more
Event Registration
We streamline event registration for everything from seminars to large conferences, ensuring smooth management by our experienced communication specialists. Learn more
Telesales
We turn leads into sales with data-driven strategies, offering daily reporting, valuable insights, and specialized facilities to support your goals. Learn more
Looking for a personalized combination of these services?
Reach out to our service experts to receive a quote that meets your needs and fits your budget.
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- 31 Skilled Call Centers
- 125M Contacts Per Year
- 10K+ Happy Clients
Excellent 4.5 out of 5
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